Welcome to the Garden Grace Store FAQ page. We’re here to help you with any questions you may have about our plants, shipping, and services. Our aim is to make your gardening journey as seamless and graceful as the plants we provide.
Our Products
What types of plants do you specialise in?
We specialise in a curated selection of premium, hardy perennials, bringing a touch of classic English gardening charm to your doorstep. Our collection includes beautiful varieties such as Acanthus, Achillea, Aconitum, Alchemilla, Allium, Alstroemeria, and many more. These plants are chosen for their beauty, resilience, and ability to thrive in various garden settings.
How do you ensure the plants are healthy upon arrival?
Every plant is lovingly nurtured in our own gardens before its journey to you. Our team of passionate gardeners hand-picks each order, then gently prepares and expertly packages your plants in our specially designed boxes. This ensures they remain secure, hydrated, and healthy during transit, ready to thrive in your garden.
Ordering & Account
How do I place an order?
Simply browse our online collection, select your desired plants, and add them to your cart. Proceed to checkout where you will be guided through the payment and shipping information process.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and makes future purchases quicker and easier.
Payment
What payment methods do you accept?
To ensure a secure and convenient checkout, we accept all major credit and debit cards including Visa, MasterCard, and JCB. We also accept payments via PayPal.
Is my payment information secure?
Absolutely. We use secure encryption technology to protect your personal and payment information. Your data safety is our priority.
Delivery & Shipping
Where do you deliver?
We are proud to ship our premium perennials across the globe, bringing a touch of English gardening charm to enthusiasts worldwide. We currently exclude only a few remote locales in Asia and other regions.
What are your delivery options and costs?
We offer two reliable shipping methods:
- Standard Shipping: Shipped via DHL or FedEx for £12.95. Your order will typically arrive within 10-15 days after dispatch.
- Free Shipping: For orders over £50, we offer free shipping via EMS. Delivery typically takes 15-25 days after dispatch. This is a great option for those planning ahead.
How long does it take to process my order?
Please allow 1-2 business days for us to process your order with the care and attention it deserves before it is handed over to our trusted courier partners.
Returns & Refunds
What is your returns policy?
We want you to be utterly delighted with your purchase. If you are not completely satisfied, please contact our friendly customer service team at [email protected] within 15 days of receiving your items to arrange a return or exchange.
Who pays for return shipping?
Please contact our customer service team for details regarding return shipping costs, which may vary depending on the reason for return and your location.
Contact Us
How can I get in touch with you?
Our friendly customer service team is here to help. Please email us at [email protected]. You can also write to us at our company address: 84 Lisnagelvin Rd, Londonderry, GB CH5Z 8HW.
Thank you for trusting Garden Grace Store with your gardening dreams. Let’s grow something beautiful together.