Privacy Policy

Dear Fellow Gardening Enthusiast,

At Garden Grace Store, we believe that cultivating beauty extends beyond your garden to the careful and respectful handling of your personal information. Your trust is the root of our business, and we are committed to protecting your privacy with the same dedication we bring to nurturing our plants. This Privacy Policy explains how we collect, use, share, and protect your information when you visit gardenplantsdeals.com.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

To provide you with a seamless and joyful shopping experience, we collect information that you provide directly to us and through automated technologies.

Information You Provide:

• Contact and Account Data: Such as your name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Details such as your credit/debit card number or PayPal email address. Please note that all payment transactions are encrypted and processed by our secure payment gateways; we do not store your full card details on our servers.
• Communication Data: Any correspondence you have with us, including emails sent to [email protected].
• Preferences: Your plant and gardening preferences, wish lists, and order history.

Information Collected Automatically:

• Device and Usage Data: Such as your IP address, browser type, device type, pages you viewed, and the time and date of your visits.
• Location Data: General geographic location (e.g., country or city) derived from your IP address to ensure we provide accurate shipping information and relevant content.

2. How We Use Your Information

We use your information with the utmost care to nurture our relationship with you and provide our services.

• To process your orders, manage your account, and deliver your plants and products.
• To communicate with you about your orders, account, and our services, and to respond to your inquiries.
• To improve our website, product offerings, and your overall shopping experience.
• To send you marketing communications about new plants, gardening tips, and special offers, where you have consented to receive them. You may opt-out at any time.
• To prevent fraud and enhance the security of our website.
• To comply with applicable legal obligations.

3. Sharing and Disclosure of Your Information

We treat your data with profound respect and only share it under the following circumstances:

• Service Providers: We engage trusted third-party companies (e.g., payment processors like PayPal, shipping carriers like Royal Mail or DHL) to perform functions on our behalf. They are only provided with the information necessary to perform their services and are prohibited from using it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event that Garden Grace Store is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

We do not sell your personal data to third parties for their marketing purposes.

4. Data Storage and Security

Your personal and payment information’s security is our priority. We are based in the United Kingdom and store data on secure servers within the European Economic Area (EEA).

We employ advanced encryption technology (SSL) throughout the checkout process to protect your data during transmission. We also implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We continuously review and enhance our security practices to provide robust protection for your data.

5. Your Rights

You have certain rights regarding the personal information we hold about you. These may include, subject to local law:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete data we hold about you.
• Erasure: The right to request that we delete your personal data from our records.
• Restriction: The right to request that we temporarily or permanently stop processing all or some of your personal data.
• Objection: The right to object to us processing your personal data for direct marketing purposes.
• Data Portability: The right to request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content.

What are Cookies? Cookies are small text files placed on your device to store information.

How We Use Cookies:

• Essential Cookies: Necessary for the website to function, such as keeping items in your shopping cart.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how they move around our site. This helps us improve the way our website works.
• Functionality Cookies: Used to recognise you when you return to our website and to personalise our content for you.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

7. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our friendly team is here to help.

Thank you for trusting Garden Grace Store with your personal information. We are honoured to be part of your gardening journey.

Warmly,
The Garden Grace Store Team